We use Australia Post for all postage requirements. Orders will be dispatched within 72 hours. Please see our full Shipping Policy here

And offer a $12.95 flat rate shipping fee (exclusions may apply for bulky items). Please see our full Shipping Policy here

You will receive an email confirmation from us when your order is shipped. It will include your unique Tracking ID and a link to the Australia Post website where you can track your parcels location and estimated arrival date. Please see our full Shipping Policy here

There may be instances when items purchased are sold out or unavailable on the day of purchase. When this happens, we will notify you within 48 hours to confirm when the product will be available.

Please keep in mind when ordering for a special occasion that sometimes, our online stock levels aren’t 100% accurate. If you require an item urgently, please contact us directly to confirm that we will have the items you need by the required date. Please see our full Shipping Policy here

Yes, we offer a click and collect service for people who wish to purchase online and then collect from our Casterton store at a later date. There is no cost to take advantage of this service, simply select ‘FREE pick up in-store’ at checkout. Please see our full Shipping Policy here

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection. However, items can be exchanged or credited if returned within 14 days of purchase.

Please see our full Refund Policy here.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or incorrect so that we can evaluate the issue and make it right.

Please see our full Refund Policy here.

Unfortunately, we cannot accept returns on sale items or gift cards. Additionally, certain types of items cannot be returned, like perishable goods (food, flowers, plants, etc.), custom products (such as special orders or personalised items), and personal care goods (i.e. beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.

Please see our full Refund Policy here.

The following size guides are available to use as a reference:

Cinch

Hard Slog

Pure Western

Thomas Cook

Twisted X

Wrangler

Items can be exchanged or credited if returned within 14 days of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused (with tags) in its original packaging. You’ll also need proof of purchase. Please see our full Refund Policy here.

The Back Paddock 3311 has a brick and mortar store at 58 Henty Street in Casterton VIC 3311. Casterton is a small regional township located in the Western District of Victoria, close to the South Australian border.

Please visit our contact page or phone the store during operating hours on 0455 051 907.

Firstly, please read through our Terms of Service and Privacy Policy.

Questions or feedback regarding your privacy or terms of engagement with The Back Paddock 3311 should be directed by email to thebackpaddock3311@gmail.com or posted Att: The Owner, The Back Paddock 3311, 58 Henty Street, Casterton VIC 3311.